Support

How can we help?

Answers to the questions players ask most. If yours isn't here, email us and we'll get back to you.

Email us

support@arrowslide.com

Write to support

Playing

How do I play?

Tap an arrow to send it off the board in the direction it points. It can only leave if nothing stands between its head and the edge of the board. Clear every arrow to win the level.

Not sure where an arrow will go? Press and hold it to preview its path. There is more in the how to play guide.

Why did I lose a heart?

You tapped an arrow whose way out was blocked by another arrow. It bumps into the blocker and costs one heart. Every level starts with three.

What happens when I run out of hearts?

You can keep going with two more hearts, once per level, for 120 coins or by watching a short video. Or start the level again from the beginning.

How do hints work?

Tap the bulb under the board and it lights up the free arrow that unblocks the most others. A hint costs 60 coins. If you don't have enough, you can watch a short video instead.

How do I earn coins?
  • Every level you clear: 10 coins, 20 on Hard levels and 30 on Expert levels, plus 5 more if you made no mistakes.
  • A chest every ten levels.
  • The daily reward, which grows each day you come back, up to a chest on day seven.
  • Badges, which each pay out when you earn them.
What are Hard and Expert levels?

From level 15, every fifth level is Hard: a bigger board with the same rules. From level 30, every tenth level is Expert. Each one is followed by a lighter level to catch your breath. Our guide to Expert levels has tips for the big boards.

I'm stuck on a level. What should I do?

Every board can be cleared, so there is always at least one arrow that can leave. Look along the edges for arrows pointing straight out, and remember that tapping any free arrow is never a mistake. Our tips for solving arrow puzzles go through it step by step.

Ads

When will I see ads?

Never in the middle of a level. From level 12 on, a short ad may play between levels: at most every third level, and no more than once every two and a half minutes.

Videos that give you something, such as a hint, extra hearts or doubled coins, are always your choice.

Can I turn off personalised ads?

Yes. On Android, you can reset or delete your advertising ID in your device's Google settings. Players in the European Economic Area, the UK and Switzerland are shown non-personalised ads. Our privacy policy has the details.

Your progress and settings

Is my progress saved? Can I move it to a new phone?

Your progress is saved on your phone as you play. There are no accounts, so it can't be moved to another device, and uninstalling the app or clearing its data starts you over from level 1.

Does it work offline?

Yes, the whole game works without a connection. Only the optional videos for hints, extra hearts or doubled rewards need one.

How do I turn off sound or vibration?

Tap the gear on the main menu to open Settings, then tap Sound or Vibration to switch it off.

How do I start again from level 1?

Open Settings and tap Reset progress. This clears your levels, coins, badges and daily streak, and can't be undone.

Is there an iPhone version?

Not yet. Arrowslide is available on Android for now.

How do I contact you?

Email support@arrowslide.com. For a problem, tell us your phone model and Android version, the app version (at the bottom of Settings) and the level number.

Reporting a problem

Email support@arrowslide.com and tell us what happened. It helps a lot to include: